FAQ
Frequently asked questions
Straight answers about what Vekra delivers — no fake feature claims.
Is Vekra a finished autonomous business generator?
No. It produces guided blueprints and project tasks you review and execute.
Do I need to pay before seeing value?
The first Business Blueprint experience uses free welcome usage. Continue building may require more usage or a paid plan.
Which languages does the product support?
Product UI is English-first with full Arabic (RTL) support. Other content languages depend on server configuration.
How do I contact support?
Use Contact → Support, or open a ticket from the Help Center. Product support languages are English and Arabic. There is no published response-time SLA. Tickets enter the ops queue; outbound email sends only when a mail provider is configured.
Are Agency Mode and Marketplace generally launched?
Agency Mode and Marketplace stay gated architectural previews. They are not generally launched paid products. The Business Builder is the primary commercial path.
Where is my data stored today?
Durable server JSON stores (and /tmp on some serverless hosts). Postgres migration is the documented next step before large-scale launch — see the launch checklist.
How do refunds work?
Failed checkout is not charged. Unused monthly usage expires at period end unless that policy changes. Consumed usage is generally not refunded. Paid refund requests go through Support — see the Refund Policy.