VekraBeta

Legal

Refund Policy

Clear rules for failed payments, unused credits, and paid refund requests. This is not a promise of cooling-off rights in every country.

Last updated: August 31, 2026

Failed checkout

If payment is not verified, credits and paid plans are not granted. A failed checkout is not a charge.

Unused monthly credits

Unused monthly subscription credits expire at the end of the billing period unless the unused-credit configuration is changed. The server ledger is the balance.

Consumed credits

Credits already used for AI jobs, artifacts, or other metered work are generally not refunded.

Paid orders

Refunds for a verified paid subscription or credit pack are reviewed case by case. Open Contact → Support or a Help Center ticket with your order reference. We do not claim an automatic cooling-off period in every country.

Currency

Catalog prices are listed in USD. Checkout currency follows configured payment settings. We do not auto-convert currencies and we do not auto-calculate VAT or sales tax.

International users

The product UI is English-first with full Arabic (RTL). Reaching the website is not a promise that paid checkout, tax invoicing, or local consumer-law rights apply in every country. Payment rails are limited to what is configured (typically USD via Lahza, bank transfer, or PayPal.me).

These pages are product notices. They are not a GDPR, CCPA, or SOC 2 certification, and they do not name a tax-registered entity until one is published here.